- About Us
- Dispatch News
If you need help, but can’t safely speak on the phone or are unable to speak, use your mobile phone to send a text message to 9-1-1.
How it works:
No. Photos and videos cannot be sent to 9-1-1 at this time.
No. At this time, 9-1-1 can only receive text messages in English.
No. Messages sent to 9-1-1 cannot include other people. If you include 9-1-1 on a group text, it may not be received.
If Text to 9-1-1 is temporarily unavailable, you should receive a message indicating this, plus instructions on how to contact 9-1-1 by other means. If you do not receive any replies from 9-1-1, try to contact 9-1-1 another way.
Text to 9-1-1 is for use in an emergency only. If you accidentally send a message to 9-1-1, send a reply indicating that you have made a mistake, there is no emergency and you are not in danger. Promptly answer any questions so we can determine that 9-1-1 is not actually needed. Intentional misuse of 9-1-1 is a punishable offense.
Similar to 9-1-1 calls, texts to 9-1-1 are routed to one of Connecticut’s 100+ public safety answering points (PSAPs). All PSAPs (9-1-1 call centers) are operated on a 24-hour basis, receive 9-1-1 calls and texts and dispatch emergency response services.
Yes. Text to 9-1-1 location information is not equal to current voice call location technology. In order to get help, you need to provide your exact location.
No. In order to use Text to 9-1-1, the mobile device you are texting from requires a mobile phone number with a wireless carrier that will allow the device to send and receive text messages.