TEXT TO 9-1-1

If you need help, but can’t safely speak on the phone or are unable to speak, use your mobile phone to send a text message to 9-1-1.

How it works:

  1. Enter the numbers 9-1-1 in the “To” field
  2. Text the exact location of the emergency
  3. Briefly describe what kind of help you need
  4. Push the “Send” button
  5. Respond to any questions
  6. Follow instructions
  7. If you’re driving, pull over when it’s safe. Do not text and drive!


No. Photos and videos cannot be sent to 9-1-1 at this time.

No. At this time, 9-1-1 can only receive text messages in English.

No. Messages sent to 9-1-1 cannot include other people. If you include 9-1-1 on a group text, it may not be received.

If Text to 9-1-1 is temporarily unavailable, you should receive a message indicating this, plus instructions on how to contact 9-1-1 by other means. If you do not receive any replies from 9-1-1, try to contact 9-1-1 another way.

Text to 9-1-1 is for use in an emergency only. If you accidentally send a message to 9-1-1, send a reply indicating that you have made a mistake, there is no emergency and you are not in danger. Promptly answer any questions so we can determine that 9-1-1 is not actually needed. Intentional misuse of 9-1-1 is a punishable offense.

Similar to 9-1-1 calls, texts to 9-1-1 are routed to one of Connecticut’s 100+ public safety answering points (PSAPs). All PSAPs (9-1-1 call centers) are operated on a 24-hour basis, receive 9-1-1 calls and texts and dispatch emergency response services.

Yes. Text to 9-1-1 location information is not equal to current voice call location technology. In order to get help, you need to provide your exact location.

No. In order to use Text to 9-1-1, the mobile device you are texting from requires a mobile phone number with a wireless carrier that will allow the device to send and receive text messages.