About Us

Northwest Connecticut Public Safety Communication Center (also referred to as “NWCTPS”) has provided police, fire and EMS 9-1-1 dispatch services since 1975 and processes over 200,000 calls for service annually in the greater Waterbury and Naugatuck Valley area.

NWCTPS is a non-profit 501c3 managed by the cities and towns we serve. The Corporate Membership, consisting of one representative from each of the member cities and towns appointed bi-annually, maintains voting privileges for the Board of Directors. The Board of Directors, who serve three (3) year terms, have general oversight and control of management and the affairs of the business. Day-to-day operations are managed by the Executive Director, who is appointed by the Board of Directors Executive Committee.

Led by our Board of Directors and Executive team, NWCTPS has experienced significant growth in the number of agencies and population we serve and has had great success in meeting the complex needs of emerging public safety demands. Our success and growth are founded on 3 main principles.


We recognize that each community is unique and requires attention to specific details that drive their dispatch policies and procedures. At NWCTPS, we take pride in our collaborative relationships with those we serve.


When engaging in partnerships with new clients, we use a proven transition methodology that helps to ensure a successful transition.


We look to create strategic partnerships that, above all, enhance public safety communications.

Core Values 


We are professional, courteous, efficient and hold ourselves to the highest standards. We work in partnership with the services we support and the communities we serve.


We serve our communities with fairness, dignity, respect and compassion as we strive to provide responsive, effective, and quality service through teamwork, problem solving, and personal accountability. We are dedicated to the organization, each other, our families, and the citizens we serve.


We conduct ourselves with honesty, decency, and ethics while maintaining a professional working environment characterized by trust, morality, and accountability.


We deliver the high level of customer service you've come to expect on every call for service we handle and when you need something, your goals become our goals.


We treat all, including our co-workers and communities we serve during their time of need with compassion, empathy, courtesy, and equality.


We are accountable to ourselves and the communities we serve for the quality of our service, and we seek to continually improve ourselves, our communication center, and our community relationships.